REFUND POLICY

Last updated: 2026/01/01

This Refund Policy applies to all purchases made on My Blooming Days ("we," "us," "our," or the "Site"). By placing an order, you agree to the terms below. This policy works together with our Terms of Service and Shipping Policy. We ship and sell within the United States only.

<h3>1) Our 60-Day Satisfaction Guarantee</h3>

We stand behind every product. If you are not satisfied with your first order of a product, you may request a refund under the conditions below. This Guarantee is offered in addition to — and does not limit — any rights you may have under applicable state or federal consumer protection laws.

Who is eligible
<ul>
<li>Original purchaser who placed the order on mybloomingdays.com (gifts and third-party purchases are not eligible).</li>
<li>First-time purchaser of that specific product family (OVELIA Protocol, HOLIFEM, INNER COMPASS, TEMPERA, CATALYST). Repeat purchases of a product you have already bought before are not eligible — by buying again, you confirm satisfaction with the prior order.</li>
<li>One Guarantee claim per household, lifetime, across all products.</li>
</ul>

Time window
<ul>
<li>You must contact us at <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a> to initiate your claim within sixty (60) calendar days of the delivery date confirmed by the carrier.</li>
<li>Claims initiated after day 60 are not eligible.</li>
</ul>

Required conditions to receive a refund

Because our formulas are cumulative and "satisfaction" requires a fair trial of the product, to be eligible for a refund you must:
<ol>
<li>Have used the product for at least thirty (30) consecutive days following the recommended daily intake. The 30-day usage window must fall within the 60-day Guarantee period.</li>
<li>Complete our Usage Questionnaire (sent by email when you initiate your claim). It is short — usage frequency, observations, and reason for dissatisfaction. It exists so we can improve our formulas.</li>
<li>Return all remaining product (empty bottles, partial bottles, and any unopened bottles from a multi-bottle protocol) to our return center located in Montréal, Québec, Canada. The exact return address will be provided when you initiate your claim. International return shipping costs apply and are the customer's responsibility (typically USD 35-60 via USPS International). You must use a tracked carrier service. We are not responsible for returns lost in transit.</li>
<li>Provide a clear photograph showing the products being returned, taken before shipping, with the order number written on a piece of paper visible in the photograph.</li>
</ol>

Resolution and processing

Once we have received your returned bottles and your completed questionnaire:
<ul>
<li>Step 1 — Store credit option: We will offer you store credit equal to 100% of the product price (excluding original shipping and any taxes), valid for twelve (12) months, redeemable on any future order. If you accept, the store credit is issued within 5 business days.</li>
<li>Step 2 — Refund option: If you decline the store credit, we will issue a refund to your original payment method for the product price (excluding original shipping and any taxes paid). Refunds are processed within fourteen (14) business days of receipt of your returned items and questionnaire. Your bank may take an additional 3-10 business days to post the refund.</li>
</ul>

We do not refund original shipping fees, expedited shipping fees, or any sales tax that may have been collected.

Exclusions — the Guarantee does NOT apply to
<ul>
<li>Purchases made with a promotional discount of 40% or more off the regular retail price.</li>
<li>Gift purchases sent to a third party.</li>
<li>Subscription renewals (your first delivery is covered; renewals are not — cancel anytime before renewal, see Section 4).</li>
<li>Wholesale, bulk, or partner orders.</li>
<li>Products purchased through any channel other than mybloomingdays.com.</li>
<li>Repeat purchases of a product family for which you have previously placed an order.</li>
<li>Cases where the conditions in this Section 1 (usage period, questionnaire, return of product, tracking) are not met.</li>
</ul>

Adverse reactions are handled separately

If you experience an adverse reaction (allergic reaction, gastrointestinal distress, or any unexpected effect), stop using the product immediately and contact us within 7 days at <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a> with a description and, if possible, a photograph. Adverse reactions do not require the 30-day usage period and are reviewed individually. We may issue a refund or replacement regardless of return, and we log the report for safety monitoring purposes. If symptoms are severe, contact a healthcare professional or local emergency services first.

<h3>2) Damaged, Wrong, or Missing Items</h3>

Separate from the Satisfaction Guarantee, the following situations are addressed regardless of the 60-day Guarantee:

Damaged on arrival — Email us within 48 hours of delivery with: order number, photos of the shipping box (including label), and photos of the damaged item(s). We will arrange a replacement or refund.

Wrong or missing item — Email us within 7 days of delivery with: order number, photo of what you received including the label. We will arrange correction.

Marked "Delivered" but not received — Email us within 7 days of the delivery scan. We may request a signed statement and open a carrier investigation. If the package is confirmed lost in transit, we will arrange a replacement or refund.

For these three situations, no return is required — we trust the photos.

<h3>3) Address Issues and Returns to Sender</h3>

You are responsible for providing a complete and accurate shipping address. If a package is returned to sender due to an incomplete or incorrect address, refusal of delivery, or failure to pick up, we will contact you to arrange reshipment (additional shipping fees apply). If you choose to cancel rather than reship, we will refund the product price but not the original shipping fees.

<h3>4) Subscriptions</h3>

<ul>
<li>Your first delivery on any subscription is covered by the 60-Day Satisfaction Guarantee under Section 1.</li>
<li>Subsequent renewals are not covered — by allowing the renewal to ship, you confirm you wish to continue.</li>
<li>You may cancel your subscription at any time from your account dashboard or by emailing <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a> at least 48 hours before a scheduled renewal.</li>
<li>We do not refund subscription renewals that have already shipped, except for the Damaged/Wrong/Missing exceptions in Section 2.</li>
</ul>

<h3>5) Chargebacks and Disputes</h3>

If you believe there is an issue with your order, please contact us first at <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a>. We respond within 2 business days and resolve the large majority of issues quickly. Initiating a chargeback or payment dispute without contacting us first will delay resolution. We reserve the right to provide evidence (proof of delivery, fulfillment, your acceptance of this policy at checkout, and any communications) to the payment processor in response to disputes.

<h3>6) How to Start a Claim</h3>

Email <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a> with:
<ul>
<li>"Refund request — Order #XXXX" in the subject line</li>
<li>Your order number</li>
<li>The product(s) concerned</li>
<li>A brief description of your situation</li>
</ul>

We respond within 2 business days with the next steps (questionnaire link, return address, or follow-up questions).

<h3>7) Contact</h3>

Support: <a href="mailto:contact@mybloomingdays.com">contact@mybloomingdays.com</a> (also reachable at contact@my-blooming-days.com) 
Business address: My Blooming Days (a trade name of Solutions MBD Evergrow inc.), 300-204 Rue Du Saint-Sacrement, Montréal, QC H2Y 1W8, Canada (returns sent to this address only after confirmation of your claim by email)

<h3>8) Governing Law</h3>

This Refund Policy is governed by the laws of Québec, Canada, as further described in our Terms of Service. Nothing in this policy limits your rights under the consumer protection laws of your U.S. state of residence where those laws provide greater protection.

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REFUND POLICY

REFUND POLICY

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